Each item is made to order. Please allow 4 to 5 business days for production. Shipping time depends on the courier: We partner with different couriers to ensure a fast and secured delivery to your address.

Absolutely. We specialize in personalized pieces.

Yes! All our items are proudly handcrafted in Ottawa, using quality materials and laser precision.

Yes, we’re happy to offer international shipping! No matter where you are in the world, you can enjoy our custom-made pieces delivered right to your doorstep. Shipping times and fees may vary depending on your location, but we’re committed to making the process as smooth and reliable as possible. If you have any questions about shipping to your country, feel free to reach out — we’re always here to help!

Yes, we offer free shipping within Canada! We’re pleased to provide complimentary shipping to all Canadian addresses. For international orders, applicable shipping fees will be calculated based on your location and added to your final order total at checkout. No matter where you are, we’ll make sure your order gets to you safely and efficiently. If you have any questions about shipping rates or timelines, feel free to contact us — we’re here to help!

As each item is custom-designed and made to order with care and precision, we are unable to accept returns or exchanges. This policy allows us to maintain the high quality and personalization standards that define our work. We kindly encourage you to review all product details carefully before completing your purchase. Should you have any questions prior to ordering, we’re always happy to assist. That said, your satisfaction remains important to us. If your order arrives damaged or defective, please contact us at contact@artbeamstudio.com within 3 days of delivery. Be sure to include photos of the issue so that we can assess the situation. We will gladly work with you to find a fair and appropriate solution. We appreciate your understanding and support.

Please double-check your address at checkout. If a package is returned to us due to an incomplete or incorrect address, the customer will be responsible for additional shipping charges to resend it.

Orders can only be modified or cancelled within 12 hours of placing them. After this time, production may already be underway.

Yes, absolutely! We’re happy to offer additional customization options on the back of your 3D map. Please get in touch with us to discuss your ideas, and we’ll provide you with the details and any adjustment involved